SWOT Analysis

1.         Strengths:

1. Free and Easy to Use: Email services are made available to members of the university at no cost.
2. Quick Communication: Fast and efficient information dissemination.
3. Global Reach: Email is accessible worldwide, facilitating global communication.
4. Supportive Infrastructure: Strong administrative support and user-friendly helpdesk services.

2.         Weaknesses:

1. Email Literacy: Some staff and students struggle with using their email addresses effectively.
2. Password Issues: Frequent issues with forgotten login IDs and passwords.
3. Service Dependency: Heavy reliance on Google for webmail services.

3.         Opportunities:

1. Collaboration with Google: Strengthening relationships with Google to enhance service delivery.
2. Google Workspace for Education: Leveraging Google Classroom and Google Meet for academic and administrative support.
3. User Training: Providing comprehensive training programs to improve email and helpdesk usage.

4.         Threats:

1.  Phishing Attacks: Risk of phishing emails compromising user credentials and data.
2.  Suspicious Logins: Vulnerability to unauthorized access and data breaches.
3. Leaked Passwords: Potential for compromised passwords leading to unauthorized access.
4. Deactivation of emails of staff who are no longer active in the system.