COMMUNICATION PLAN AND PROTOCOL

COMMUNICATION PLAN

1. Email Newsletters:  Send regular updates and essential information to all stakeholders.
2. Intranet Portal:  Maintain a section with FAQs, troubleshooting guides, and announcements.
3. Social Media:  Use official university accounts for broader announcements and updates.
4. Meetings and Workshops:  Conduct periodic sessions to address concerns, provide training, and gather feedback.
5. Surveys:  Collect feedback and suggestions for continuous improvement.

COMMUNICATION PROTOCOL

In a mail server service, the line of communication refers to the flow of information between different components, systems, or individuals. Here’s a breakdown of the typical lines of communication:

Internal Communication:

1. Mail Server-Database: The mail server interacts with 
2. a database to store and retrieve email data, user accounts, and settings.
3. Mail Server-Antivirus/Anti-spam: The mail server 
4. communicates with antivirus and anti-spam systems to scan emails for malware and spam.
5. Mail Server-Authentication System (2-step): The mail 
6. server interacts with an authentication system (e.g., LDAP, Active Directory) to verify user credentials.

External Communication:

1. User-Mail Server: Users send and receive emails through the mail server using email clients (e.g., Gmail, Outlook).
2. Mail Server-Internet: The mail server communicates with other mail servers on the internet to send and receive emails.

These lines of communication work together to enable the mail server service to manage email transmission, reception, and storage

Document control

Types of Documents:

1. Requirements Specifications
2. Design Documents
3. Test Plans and Reports
4. User Manuals
5. Change Requests